The (not so) subtle reason you hate chatbots
builtformars.com/case-studies/chatbotsVirtual agents, decision trees and ChatGPT-powered conversations aren't exactly the future of customer service that we were promised.
All the user-facing states – Eric Bailey
ericwbailey.website/published/all-the-user-facing-states/User-facing state is what someone experiences when they interact with (or try to interact with) an element in some capacity
CallToInspiration – Small details for very exacting ideas!
calltoinspiration.com/Call for inspiration using the purple hat for when you have inspiration blocks or need fresh new ideas. A great tool created by a deisnger for web professionals.
Page Flows - user flow design inspiration
pageflows.com/See how top brands design their onboarding, upgrading, downgrading and other key user flows
When is a spacing unit more than a spacing unit?
zeroheight.com/blog/when-is-a-spacing-unit-more-than-a-spacing-unit-in-our-design-systems/Tired of random or inaccurate spacing used in designs? Tired of seeing your meticulous spacing misinterpreted by the time the site goes live? Have you tried spacing units in your design tokens? There’s more going on here than you might think.
Bank payments: slow and shallow experiences
builtformars.com/case-studies/ux-banking-chapter-9In this chapter on the UX of Banking, we'll cover the experiences of domestic payments. You'll see that they're largely slow and shallow.
The UX of Banking: 900 days of progress
builtformars.com/case-studies/ux-banking-chapter-7A unique opportunity to revisit 12 UK banks, re-benchmark them, and highlight what 900 days of progress looks like.
How Did We Get So Obsessed with Streaks?
annehelen.substack.com/p/how-did-we-get-so-obsessed-with-streaksGood and bad gamification with Adrian Hon
When life gives you lemons, write better error messages | by Jenni Nadler | Sep, 2022 | Wix UX
wix-ux.com/when-life-gives-you-lemons-write-better-error-messages-46c5223e1a2fError messages are part of our daily lives online. Every time a server is down or we don’t have internet, or we forget to add some info in a form, we get an error message. “Something went wrong” is…
Infinite Canvas
infinitecanvas.tools/Explore infinite canvas tools that work the way we think
ML + Design
machinelearning.design/A collection of resources for intersection of design, user experience, machine learning and artificial intelligence
Cole Peters — An Introduction to Constraint Based Design Systems
colepeters.dev/posts/an-introduction-to-constraint-based-design-systemsAll interfaces crafted by designers and developers must originate from the needs of an organization’s users. In order for an interface to successfully deliver on this premise, it must be: Consistent (to build trust and familiarity) Predictable (to set expectations and reduce cognitive load), Efficient (to honour that most important resource — time) Accessible (to make the interface available to as many people as possible)
Built for Mars — UX case studies
builtformars.com/case-studies/ux-of-bankingOn a mission to help the world build better user experiences by demystifying UX. Thousands of hours of research packed into UX case studies.
Writing for interfaces - WWDC22 - Videos - Apple Developer
developer.apple.com/videos/play/wwdc2022/10037/The words and phrases you choose for your app matter. Whether you're writing an alert, building an onboarding experience, or describing...