Victor Loux → Bookmarks → case_study

Bank payments: slow and shallow experiences

builtformars.com/case-studies/ux-banking-chapter-9

In this chapter on the UX of Banking, we'll cover the experiences of domestic payments. You'll see that they're largely slow and shallow.

• payments, tag
• UX, tag
• case_study, tag
• bank, tag
• finance, tag
• ·1 year ago

Built for Mars — UX case studies

builtformars.com/case-studies/ux-of-banking

On a mission to help the world build better user experiences by demystifying UX. Thousands of hours of research packed into UX case studies.

• UX, tag
• banking, tag
• case_study, tag
• experience, tag
• research, tag
• ·2 years ago

How a dumb software glitch kept thousands from reaching 911 - The Washington Post

washingtonpost.com/news/the-switch/wp/2014/10/20/how-a-dumb-software-glitch-kept-6600-calls-from-getting-to-911/

For six hours, the outage disconnected the entire state of Washington from emergency services.

• responsibility, tag
• software, tag
• bug, tag
• critical_systems, tag
• case_study, tag
• ·8 years ago