Bank payments: slow and shallow experiencesbuiltformars.com/case-studies/ux-banking-chapter-9
In this chapter on the UX of Banking, we'll cover the experiences of domestic payments. You'll see that they're largely slow and shallow.
Built for Mars — UX case studiesbuiltformars.com/case-studies/ux-of-banking
On a mission to help the world build better user experiences by demystifying UX. Thousands of hours of research packed into UX case studies.
How a dumb software glitch kept thousands from reaching 911 - The Washington Postwashingtonpost.com/news/the-switch/wp/2014/10/20/how-a-dumb-software-glitch-kept-6600-calls-from-getting-to-911/
For six hours, the outage disconnected the entire state of Washington from emergency services.