Victor Loux Bookmarks Tag: research

63 bookmarks tagged “research

Prodsight - Automated Topic and Sentiment Analytics for Zendesk and Intercom

prodsight.ai/
Turn your Zendesk and Intercom conversations into actionable customer insights with Prodsight's automated topic and sentiment analysis.

Why I Don’t Believe in Empathic Design | Adobe Blog

theblog.adobe.com/why-i-dont-believe-in-empathic-design-don-norman/
I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.

Describing Personas – Indi’s Essays – Medium

medium.com/inclusive-software/describing-personas-af992e3fc527
People seem to fall into a hole when writing personas, even when they’re doing it based on research: they use demographics to divide between segments and to represent thinking styles. This is a…