Prodsight - Automated Topic and Sentiment Analytics for Zendesk and Intercomprodsight.ai/
Turn your Zendesk and Intercom conversations into actionable customer insights with Prodsight's automated topic and sentiment analysis.
UX Frameworks – Make sense of mess and get that spark, faster.uxframeworks.design/
A resource to find and share frameworks for design research, synthesis, and ideation.
Why I Don’t Believe in Empathic Design | Adobe Blogtheblog.adobe.com/why-i-dont-believe-in-empathic-design-don-norman/
I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.
Describing Personas – Indi’s Essays – Mediummedium.com/inclusive-software/describing-personas-af992e3fc527
People seem to fall into a hole when writing personas, even when they’re doing it based on research: they use demographics to divide between segments and to represent thinking styles. This is a…
Five Ways in Which Artificial Intelligence Changes the Face of Web Accessibility - 24 Accessibility24a11y.com/2017/five-ways-in-which-ai-changes-the-face-of-web-accessibility/
Denis Boudreau gives us a prospective sense of where we’re headed with Artificial Intelligence (AI), and what this means for accessibility and inclusion.
Mas Subramanian's Quest for a Billion-Dollar Redbloomberg.com/features/2018-quest-for-billion-dollar-red/
The world has never had a truly safe, stable, and bright red pigment. The trail may start with YlnMn, the first blue created in two centuries.
Cognitive Accessibility Roadmap and Gap Analysisw3.org/TR/coga-gap-analysis/
This document is a gap analysis and roadmap for the state of accessibility for people with learning and cognitive disabilities when using the Web and information technologies. It builds on the information presented in Cognitive Accessibility User Research [coga-user-research] and Cognitive Accessibility Issue Papers [coga-issue-papers] to evaluate where user needs remain to be met in technologies and accessibility guidelines. For various accessibility issues, this document provides a...