Prodsight - Automated Topic and Sentiment Analytics for Zendesk and Intercomprodsight.ai/
Turn your Zendesk and Intercom conversations into actionable customer insights with Prodsight's automated topic and sentiment analysis.
UX Frameworks – Make sense of mess and get that spark, faster.uxframeworks.design/
A resource to find and share frameworks for design research, synthesis, and ideation.
Why I Don’t Believe in Empathic Design | Adobe Blogtheblog.adobe.com/why-i-dont-believe-in-empathic-design-don-norman/
I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.
Describing Personas – Indi’s Essays – Mediummedium.com/inclusive-software/describing-personas-af992e3fc527
People seem to fall into a hole when writing personas, even when they’re doing it based on research: they use demographics to divide between segments and to represent thinking styles. This is a…