OpenAI Used Kenyan Workers on Less Than $2 Per Hour: Exclusive | Time
time.com/6247678/openai-chatgpt-kenya-workers/OpenAI used outsourced workers in Kenya earning less than $2 per hour to scrub toxicity from ChatGPT. Here's what to know.
Is content moderation a dead end? — Benedict Evans
ben-evans.com/benedictevans/2021/4/13/is-content-moderation-a-dead-endFacebook struggles with harmful content just as Microsoft struggled with malware 20 years ago. Content moderation is the new virus scanning. But virus scanning wasn’t the answer - instead we changed the whole model, moving to mobile and the cloud, and leaving Microsoft behind. So do we change the social model as well, or is this Gin Lane?
The secret lives of Facebook moderators in America - The Verge
theverge.com/2019/2/25/18229714/cognizant-facebook-content-moderator-interviews-trauma-working-conditions-arizonaIn a damning new report, Casey Newton gives an unprecedented look at the day-to-day lives of Facebook moderators in America. His interviews with twelve current and former employees of Cognizant in Arizona reveal a workplace perpetually teetering on the brink of chaos.