There are a dozen ways to order a coffee. Why do dumb bots only allow one? – Assist Blog – Mediummedium.com/assist/theres-a-dozen-ways-to-order-a-coffee-why-do-dumb-bots-only-allow-one-27230542636d
This is how we believe the future of bots can truly deliver an experience people love. Give people the ability to navigate without a defined path, while also being able to change their mind at any time.
Mechanomorphs and the politeness of machines — Mediummedium.com/@alexislloyd/mechanomorphs-and-the-politeness-of-machines-be69fd1c7d6b
Rather than humanoid bots, we should design mechanomorphs: bots that can create a different set of expectations around how we converse with them. If we make bots more machine-like, our conversations with them can have new boundaries, creating a new space less fraught with pre-existing social norms.
All Talk and No Buttons: The Conversational UI · An A List Apart Articlealistapart.com/article/all-talk-and-no-buttons-the-conversational-ui
What if an interface has no (graphic) interface? Matty Mariansky introduces us to designing conversational UIs.